Getting Started with Your MacBook

Mac Support Basics

1. Powering On/Off

• To turn on your MacBook: Press the power button at the top-right corner of the keyboard.
• To shut down: Click the Apple logo in the top-left corner, then select Shut Down.
• To restart: Navigate to the apple logo in the top left and select Restart

2. Navigating the Desktop

• The Dock at the bottom of your screen holds your frequently used apps (like Edge, Teams, and Finder).
• The Finder icon (smiley face) helps you browse files and folders on your Mac.

3. Using the Trackpad

• Click: Tap once.
• Right-click: Tap with two fingers to access options.
• Scroll: Swipe up or down with two fingers to scroll.

4. Connecting to Wi-Fi

• Click the Wi-Fi icon at the top-right of the screen.
• Select your Wi-Fi network and enter the password if required.

5. Using Safari

• Open Safari from the Dock.
• Type a website URL in the address bar at the top and press Enter to browse the web.

6. Adjusting Volume and Brightness

• Use the F1 and F2 keys to adjust brightness.
• Use the F11 and F12 keys to adjust the volume.

7. Accessing Support

• If you run into issues, contact IT by opening a support ticket.

1. Customizing Your Dock

• Add apps: Drag an app from Finder or Launchpad into the Dock.
• Remove apps: Drag an app out of the Dock until you see "Remove."

2. Using Spotlight Search

• Press Command (⌘) + Space to open Spotlight.
• Type anything (files, apps, web searches) and press Enter to open it.

3. Setting Up Mail

• Open the Mail app.
• Enter your work email and password, then follow the prompts to set up your Office 365 account.
• Click Mail > Preferences to customize how your email behaves.

4. Using Mission Control

• Swipe up with three fingers on your trackpad to view all open windows and desktops.
• Click on any window to jump to it.

5. Taking Screenshots

• Full screen: Press Command (⌘) + Shift + 3.
• Select area: Press Command (⌘) + Shift + 4 and drag to select the area.
• Snipping Tool equivalent: Command (⌘) + Shift + 5

6. Managing Notifications

• Click the Notification Center icon in the top-right corner (three horizontal lines).
• Swipe down to manage and customize your notifications.

7. Backing Up Your Files with OneDrive

OneDrive is pre-installed on your MacBook and can be easily accessed from the bar at the top of your screen (grey cloud icon)

To back up your files:

1. Locate OneDrive: Look for the OneDrive icon (cloud symbol) in the top-right menu bar.
2. Sign In: If you’re not already signed in, click the OneDrive icon and sign in using your work email and Office 365 credentials.
3. Sync Folders: Your folders should already be synced. This does not include shared folders. To add a shared folder: Click the OneDrive icon > Select View Online > Select shared on the lefthand side of your screen > Find the file and click Sync at the top
4. Access Files: You can access your OneDrive files from the Finder under the OneDrive folder or directly from the OneDrive app.

This ensures that all your important work files are safely backed up and accessible from any device.