ADP Workforce Now is where you view your official paystubs, W-2s, and tax documents. This article covers what ADP holds and how to log in. It also covers missing records and login problems.
ADP is for viewing pay records only. To update your direct deposit, W-4, or personal information, see How to Change Your Direct Deposit Bank Account, How to Update Tax Withholding (W-4), or How to Update Your Address or Personal Information.
- Need your W-2? Follow the steps in Accessing Your W-2 below.
- Need a paystub? Log in to ADP. See Viewing Paystubs below if one looks missing.
- Cannot log in or have no ADP account yet? See Logging In to ADP and New Hire ADP Access Timing below.
ADP stores official payroll and tax records, including:
- Current and historical paystubs
- Year-to-date earnings and deductions
- W-2 and other tax forms (once released)
- Mailing address on file
- Direct deposit setup (view only). Update it in Able.
- Go to workforcenow.adp.com.
- Log in with your ADP username and password.
- If ADP prompts you, complete the registration steps or security verification.
Cannot log in? Try Forgot Username or Forgot Password first.
Did a phone number change or text verification problem lock you out? Contact Eight Eleven support. We will guide you through the fix.
Do not call ADP support.
Does ADP say it cannot find you? Email benefits@eightelevengroup.com with:
- Full name
- Last 4 digits of your SSN
- Date of birth
- Description of the error
Payroll does not create your ADP account right away. Payroll typically creates it about 1 to 1.5 weeks after your start date. This is based on processing timelines.
- You get an ADP registration email on your first pay date.
- ADP access is not available until your first pay cycle has processed.
Did your first pay date pass without a registration email? Contact Eight Eleven support.
ADP shows your paystubs by pay date, after payroll processes that pay period. You cannot see a paystub before its pay date.
Paystub looks missing? Check these first:
- Confirm the pay date has passed.
- Look for more than one paystub on the same pay date. This is normal. Different earning types, retro pay, or corrections can cause it. See Why am I getting more than one paystub?
- Make sure you are logged in to the correct ADP account.
W-2s become available in ADP after year-end payroll processing is complete. Tax data must also be final. W-2s do not appear before the official release, even if you see paystubs.
Follow these steps to find your W-2:
- Go to workforcenow.adp.com.
- Log in to your ADP account.
- Open Myself → Pay → Annual Statements.
- Select the tax year to view or download your W-2.
Payroll cannot email W-2s or provide copies manually. ADP is the only way to get your W-2.
Contact Eight Eleven support if:
- A paystub is still missing after its pay date. You confirmed it is not a duplicate.
- Your W-2 is not visible after the announced release window.
- Your legal name or address appears incorrect on tax documents.
- You recently returned from a break or were rehired and cannot see your records.
- Your first pay date has passed and you never received an ADP registration email.
- A phone number change or text verification problem locks you out of ADP.
- ADP cannot find your record. See Logging In to ADP above for what to include.
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