📌 Quick Answer
- Address and personal info updates are made through Able / the Talent Platform.
- Moved to a new state? You also need to submit a new W-4 — the address update alone isn't enough.
- Legal name or SSN changes cannot be done through self-service — contact support.
🏠 How to Update Your Address or Personal Information
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Step 2
Select Update My Information
Find this option in the left-hand menu after logging in.
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Step 3
Choose the Appropriate Update Option
Under Self Service Options, choose the appropriate update option.
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Step 4
Complete and Submit
Complete and submit.
📍 Additional Steps & Support
Moved to a New State? Do This Too.
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Your home state determines which state taxes are withheld from your paycheck. An address update alone does not update your tax withholding.
If you moved to a new state, you need to:
- Update your address in Able (steps above), and
- Submit a new W-4 — and any required state withholding form — as soon as possible.
Don't skip the W-4. See: How to Update Tax Withholding (W-4). Unsure which state form applies? Contact support.
Legal Name or SSN Changes
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Legal name and SSN changes require additional verification and cannot be completed through self-service.
Contact the Eight Eleven support team to begin the review process. Be prepared to provide supporting documentation.
Open a ticket at Eight Eleven Group Support.
When to Contact Support
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Reach out to the Eight Eleven support team if:
- You're unable to access Able or complete the self-service form.
- You need to make a legal name or SSN change.
- Your address was updated but your state taxes still look incorrect.
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